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RECEIVING A PARCEL
Life is dynamic, so it is our delivery

RECEIVING A PARCEL
Life is dynamic, so it is our delivery

Are you waiting for a parcel?

DHL Parcel is committed to adapt its delivery to your lifestyle. For this reason, we provide a range of delivery options for you to receive your parcels at the first attempt. Thanks to a platform DHL Parcel has created for you, you will be able to rearrange the delivery date, select a new recipient or choose one of our more than 3,700 ServicePoints in Spain and Portugal.

Pick up your parcel at a ServicePoint

1

Notification

You will receive a message (sms or email) with the ServicePoint where you can pick up your parcel

2

Necessary documentation

To collect your parcel you must bring your ID. If you need someone to do it for you, please fill out this form

3

Collect your parcel

Get to the ServicePoint where your parcel is to have your parcel as soon as possible! Remember that you have 10 days to do it

How to pick up a Parcel at a Locker

1

Download DHL Parcel Locker app

Download our app (Android/iOS) to collect your parcel in one of our Lockers.

2

Notification

When the parcel is ready to be picked up, you will receive an email with a user and a pin.

3

Pick up the parcel

Get close to the locker, activate the Bluetooth of your mobile phone and enter the user and the pin you received. Please don't get too close, the door will be opened automatically.

4

Confirm the pick up

Confirm in your app that you have picked up the parcel and close the Locker door.

Find your nearest ServicePoint