Are you waiting for a parcel?
DHL Parcel is committed to adapt its delivery to your lifestyle. For this reason, we provide a range of delivery options for you to receive your parcels at the first attempt. Thanks to a platform DHL Parcel has created for you, you will be able to rearrange the delivery date, select a new recipient or choose one of our more than 3,700 ServicePoints in Spain and Portugal.
Pick up your parcel at a ServicePoint
You will receive a message (sms or email) with the ServicePoint where you can pick up your parcel
Collect your parcel
Get to the ServicePoint where your parcel is to have your parcel as soon as possible! Remember that you have 10 days to do it
How to pick up a Parcel at a Locker
When the parcel is ready to be picked up, you will receive an email with a user and a pin.
Pick up the parcel
Get close to the locker, activate the Bluetooth of your mobile phone and enter the user and the pin you received. Please don't get too close, the door will be opened automatically.
Confirm the pick up
Confirm in your app that you have picked up the parcel and close the Locker door.