Make a return
I want to make a return. What steps do I have to follow?
In most cases, you'll find the label and instructions on how to return the item in the original shipment. If the label or return instructions aren't in the original shipment, contact the sender so they can send them to you. Then remove the old label, stick the new one on the box and follow the instructions given to you by the sender. If the instructions tell you to take the shipment to a DHL Parcel ServicePoint, we have over 3,500 of them throughout mainland Spain and you can find your nearest one here. The ServicePoint where you deliver your shipment will give you a receipt for returning the shipment.
I want to send a shipment or make a return. Can I deliver the package to any DHL ServicePoint?
Yes, any ServicePoint belonging to the DHL Parcel Spain network must accept your DHL Parcel for You shipment or return; don't forget to stick the DHL Parcel label on. Find your nearest ServicePoint here.