Where's my shipment?
When will I receive my shipment?
Online orders placed in mainland Spain will arrive in 24-48 hours. If you placed your order in Europe, you'll receive it within 3 to 6 days depending on the country. If you provided your email address at the time of purchase, check your inbox; we'll send you an email with the expected delivery date. You can also check the status of your shipment here.
My shipment hasn't arrived yet
Your shipment is probably on its way; check its status here.
We'll let you know of any delay via our tracking platform. If the status of your shipment hasn't been updated after 2 days, notify the sender
How can I check the status of my shipment?
The status of my shipment hasn't changed. Why is this?
The status of your shipment doesn't update continuously; this is normal. If it hasn't changed after 2 days, contact us or the sender of the shipment.
Can I receive a shipment on a Saturday?
Yes, but only in certain postcodes in the main cities (Madrid and Barcelona). We deliver from 10 am to 2 pm on Saturdays. Throughout 2019, we'll expand our deliveries to postcodes in more cities so you can receive your purchases on Saturdays wherever you are.