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Questions about tracking your shipment
 

Questions about tracking your shipment
 

It means that the driver tried to deliver your shipment, but the shipping address we have is incomplete or incorrect. You can give us your address here. You can also change the delivery address to a nearby collection point or another address in your province here for any future delivery attempts. If your shipment is out for delivery, you'll only be able to choose delivery to a neighbour/concierge.

You can request it from the sender and check the status of your shipment here. Also, if you provided your email address at the time of purchase, we'll send you an email with the expected delivery date and options to change the delivery if you're going to be away from home.

Check that you've entered the data correctly as our system is case sensitive. Please also note that shipment information doesn't appear automatically; it's displayed once DHL Parcel receives the shipment from the sender. If you placed your order more than 48 hours ago, contact us here.

Simply enter the tracking number we gave you in our notification email with the expected delivery date. You can track your shipment here. If you haven't received it, please contact the sender of the shipment.

A tracking number or ID is a combination of numbers and letters that identifies your shipment. It can be between 10 and 39 characters long.
You can track your shipment here.

If you ordered your product from an online store, the website will most likely give you the tracking number or ID. If the sender has given us your email address or mobile number, we'll send you this information along with the expected delivery date.

You should see the information within 24-48 hours of receiving the tracking number or ID. Please note that shipment information doesn't appear automatically; it's displayed once DHL Parcel receives the shipment from the sender. Check your email, including the spam folder. If the sender has given us your email address, we'll send you an email with the expected shipment delivery date and you'll then be able to track your shipment online.