Other Frequently Asked Questions
What if my shipment is held at customs?
A shipment may be held at customs because more information is needed about it. If this is the reason, the customs authorities will contact you. There may also be some taxes associated with the shipment. Customs clearance processing times depend on the country.
Can the driver call me to let me know when the shipment will be delivered?
Occasionally, if the driver is in the area and can't find the address, they may contact you to confirm the delivery address. However, this is not standard practice. Nevertheless, if you provided your email address at the time of ordering, you'll receive a notification from DHL of the expected delivery date.
I'm trying to buy products from a foreign seller who uses DHL for their shipments. Will I have to pay import duties on the products I buy?
It depends on the type of product you've bought, its value, how the seller has recorded the purchase and the country of origin. If customs imposes a tax or duty on the goods, DHL will pay it on your behalf, but then you'll have to pay it even if you don't accept delivery of the goods. Before making the purchase, check the terms and conditions with the sender.
Where can I find the delivery terms and conditions?