Deliveries to neighbours
I don't want my order to be delivered to my neighbour. How can I make sure this doesn't happen?
As part of DHL Parcel's normal delivery process for individuals, if nobody's home at your address, we'll try to deliver to one of your neighbours. If you want to avoid this option, you can request delivery to a collection point or change the delivery address or date here. Remember, you have 10 days to collect your shipment from the collection point (ServicePoint).
I want my shipment delivered to a neighbour or concierge