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Deliveries to neighbours
 

Deliveries to neighbours
 

As part of DHL Parcel's normal delivery process for individuals, if nobody's home at your address, we'll try to deliver to one of your neighbours. If you want to avoid this option, you can request delivery to a collection point or change the delivery address or date here. Remember, you have 10 days to collect your shipment from the collection point (ServicePoint).

Click here and select the option 'deliver to a neighbour/concierge'. The neighbour you choose must be in the same block or the adjoining house.

The delivery person will leave a missed delivery note in your postbox. If we have your email address, we'll also send you an email with the details of the neighbour to whom we've delivered your shipment. Don't forget to check your spam folder!