Deliveries at collection points (ServicePoints)
I want to collect my shipment from a collection point (ServicePoint). Which is my nearest one?
Find your nearest ServicePoint and its opening hours here. You have access to a network of over 3,500 collection points throughout mainland Spain. Once the shipment is out for delivery, you'll only be able to choose a neighbour or concierge to receive it. Check the status of your shipment via email or enter your shipment number at https://www.dhlparcel.es/en/private-customers.html and change the delivery.
How long do I have to collect my shipment from the ServicePoint?
Once your shipment is delivered to a ServicePoint, you have 10 calendar days to collect it. If the sender has given us your email address, we'll let you know when the shipment is at the ServicePoint and you'll also receive a reminder when it has been there for seven days. If we don't have your email address, you'll receive a text message.
I can't find a ServicePoint that I've used before to receive my shipments. Why is this?
Our network of ServicePoints is dynamic and is updated regularly. Your favourite collection point may be temporarily closed or on holiday. Don't worry - there are over 3,500 ServicePoints throughout mainland Spain, so you can find your nearest one. Find your ServicePoint here.
Can I authorise someone else to collect my shipment from a collection point (ServicePoint)?
What documents do I need to collect my order from the ServicePoint?
In order to collect your shipment from a DHL Parcel ServicePoint, you'll need your ID or a document confirming your identity. If you can't collect the shipment yourself, you can authorise someone else to collect it. The authorised person will need to take a copy of your ID, their ID and this signed authorisation form.
I'm trying to change the delivery and select a ServicePoint, but the website says it's not possible. Why does this happen?
If the shipment is out for delivery, you'll only be able to choose a neighbour or concierge to receive it. Remember that the delivery can only be changed once. If it's already been changed, you won't be able to change it again. If payment is made by cash on delivery or your shipment is bigger than 120x60x60 cm, it can't be delivered to a ServicePoint.
Can I change the ServicePoint if my shipment is ready for collection from a different ServicePoint?
If the shipment is at a specific collection point, it can't be sent elsewhere. Remember that ServicePoints have long opening hours, and you have 10 days to collect your shipment.
My shipment has been at the ServicePoint for 10 days. Can I still collect it?
After 10 calendar days, the order is automatically returned to the sender, so it can no longer be collected.
There are no ServicePoints near me and I'm not going to be at home. What are the alternatives?
You can postpone delivery of your shipment for up to 7 working days, choose a neighbour or concierge to receive the delivery or change the delivery address (within the same province) here. You also have the option to collect your shipment directly from the DHL Parcel office. To do this, you should contact our customer service team here.